Return and exchange policy

Return & Refund Policy

Let's work together for a more sustainable environment! Please contact us before sending a return so we can find a suitable solution together.

Return conditions:

By sending a return, you automatically accept the return conditions of www.vareliqo.com.

• Return period: Goods must be returned within 14 days of receipt.
• Sender's responsibility: Please note that you, as the sender, are responsible. Approximately 5 to 10% of returns result in problems that prevent us from processing a refund. Be prepared to take this risk before shipping.
• Proof of trackable shipment: You must send proof of shipment with a tracking number to info@vareliqo.com. We can only process a refund once tracking shows that the parcel has been delivered.
• Return notification: Returns must be reported in writing via info@vareliqo.com
• Condition of goods: Goods must be unused, undamaged, and in their original packaging. If there is any damage, report it immediately with photos.
• Resale condition: Returned goods must be in a condition that allows them to be resold.

Exclusions from returns and refunds:

• Custom-made goods and special orders cannot be returned.
• Personal items and products that cannot be returned for hygiene reasons (such as underwear, lingerie, tights, and personal care products).
• Goods returned more than 14 days after receipt.

WHAT YOU MUST DO:

1. Contact customer service to receive the return form.
2. Send your product (undamaged and in its original condition) to the address provided by our customer service team, with tracking.
3. Send the return shipment's tracking number to our customer service team within 4 days of receiving the return address. Otherwise, we will not be able to process your return.
4. Track your parcel until it has been delivered to us.
5. Email us the tracking number as proof once we have received your parcel.
6. As soon as we have received your email and parcel, our logistics team will inspect the goods and process your return.