Order and delivery
Information About Orders and Delivery
Here you will find all the information about ordering and delivery of your products.
Average Delivery Times
Due to current circumstances, delivery times may be longer because of limited parcel services and flights. We strive to offer the best value for money. That is why we ship products directly from the supplier. This allows us to save considerably on transportation, storage, packaging, and shipping costs and offer products at a fair price. The average delivery time is therefore 5 to 7 days.
Processing Time
Orders are processed on the day they are placed and forwarded to our supplier. Orders are processed at our distribution center Monday through Saturday and shipped from the warehouse within 1 to 2 business days.
Delays
97% of orders are delivered within the stated timeframe. Unfortunately, delays can occur. The most common reasons are public holidays, customs checks, problems with the courier service, or international conflicts.
Free Delivery to the Netherlands, Belgium, and the United Kingdom
We cover the shipping costs and deliver every order to your home for FREE, with no minimum order amount.
Check Your Shipping Information
To ensure your order is processed correctly, it is important that your shipping information is complete and accurate. Incomplete or incorrect information may cause delays. It is the buyer's responsibility to provide accurate information. If a parcel is lost or cannot be delivered due to incorrect information, the buyer is responsible for the costs, and we cannot offer a refund.
Order Cancellations
Unfortunately, it is not possible to cancel an order once it has been placed, as it is immediately forwarded to and processed by our supplier. However, you have a 14-day right of withdrawal from the date of receipt, during which you can return the order.
Lost Parcels
We are sorry if there have been any problems with delivery. Please follow these steps:
- Is the parcel marked as delivered today? Sometimes the parcel is delivered the next day. So wait 1 day before taking further action.
- After 1 day, contact the delivery service to check whether they can locate a misdelivered parcel or provide more information.
- If this does not resolve the issue, contact us within one week of the delivery notification at info@vareliqo.com. We will then start an investigation. Please note that such an investigation can take up to 3 months or longer.
- Although an investigation cannot guarantee a solution, we will do our best to find an appropriate one.
- If the delivery information is incorrect, we cannot process a refund. However, we will be happy to think through alternative solutions with you.
- Understanding and cooperation are important, as delivery is beyond our direct control.
Refusing or Not Collecting a Parcel
If you are not home at the time of delivery, the parcel will be delivered up to 2 times, depending on the delivery service. If delivery is unsuccessful, the parcel will be delivered to a neighbor or a collection point and must be collected before it is returned.
Please note: refusing or not collecting a parcel is not a valid reason for a refund. The parcel must be delivered and returned in accordance with our return policy to qualify for a refund.
If a parcel needs to be reshipped because delivery failed, we will resend it once free of charge. If further reshipping is required, we will charge the buyer €8 in shipping costs.
Track Your Order
You can track your order via our Track & Trace page. Tracking information usually appears the next day, but in some cases it can take up to 3 days after placing the order. In addition, it can take up to 2 days for the first tracking updates to appear.
Enter your order number and email address or your Track & Trace number to track your parcel by clicking here.
Questions About Your Order?
Do you have questions about your order? Most questions are answered on our contact page. Can't find your answer there? Feel free to contact us.